Refund Policy

Effective date: May 16, 2026

At Reflexsat IPTV, we'd rather you walk away happy than feel stuck with a plan that isn't working. This Refund Policy spells out what you can expect before and after you subscribe.

1. Free Trial Before You Pay

Every new viewer gets a 24-hour free trial with zero card details on file. You can browse the full lineup, test streams on every device you own, and decide if Reflexsat fits the way you actually watch TV. The trial closes itself after 24 hours — nothing renews and we don't bill you unless you choose a paid plan.

Spin up your test run on the free trial page.

2. 7-Day Money-Back Guarantee

If you paid for a Reflexsat plan and it's not what you were hoping for, you've got 7 calendar days from the date of payment to ask for a full refund. We don't ask why — your reason is your business.

• Send the request within 7 calendar days of your first successful charge.
• The guarantee covers first-time purchases only; auto-renewals don't qualify.
• We refund to the exact card, PayPal account, or crypto wallet you paid with.
• Banks usually post the credit in 3 to 7 business days after we approve it.

3. How to Request Your Refund

Pick whichever channel is fastest for you — both reach the same support desk:

• WhatsApp: Message support directly
• Contact form: Submit a refund request
• Email reply: reply to your order receipt and we'll route it

Include the email address tied to your account and the rough date you paid. That's it. We review every request inside 48 hours and reply with the next step.

4. Renewals and Subscription Cancellation

Reflexsat plans renew on their own unless you cancel first. Renewal charges sit outside the 7-day money-back window, so they can't be refunded after the fact. To skip the next billing cycle, cancel at least 24 hours before your renewal date — a quick WhatsApp note is enough, and our team can also do it for you if you'd rather not click through settings.

5. When Refunds Don't Apply

There are a handful of situations where we can't issue a refund:

• The request lands more than 7 calendar days after the original payment.
• The account was suspended for breaking our Terms & Conditions — for example, sharing credentials, reselling access, or stream abuse.
• A chargeback or dispute was already opened with your bank. In that case talk to us directly first; chargebacks freeze our ability to refund cleanly.
• Partial refunds on a half-used billing period aren't available — the 7-day window is the all-or-nothing offer.

6. Technical Issues Come First

Buffering, missing channels, login loops, EPG glitches — please ping our team before you fire off a refund request. Most issues clear up in a few minutes once we point you at the right server, app, or DNS tweak. Support is on duty 24/7 through WhatsApp, no matter your time zone.

7. Disputes and Payment Provider Issues

If your bank, card issuer, or wallet pushes back on a refund we already approved, send us a screenshot of what they're showing you. We'll work the case with them and keep you in the loop. Most provider-side delays are about clearing times rather than a real problem with the refund itself.

8. Updates to This Policy

We can update this Refund Policy whenever the business needs it, and any changes go live the day they're posted. If you're already subscribed when an update goes out, you keep the refund terms that applied on the day you paid — we won't pull the rug.

9. Talk to a Human

Still got questions about a charge, a refund, or how the guarantee works in your situation? Reach out here and a real person will write back.